Returns Policy

If you need to return an item, we will try to make the procedure as simple as possible. Please contact us via phone or email for us to process a returns form.

30 Day Money Back Guarantee

Under our 30 Day Money Back Guarantee you can cancel your order and return unwanted goods. for Items that have been returned through no fault of MEPP a 25% restocking charge may be applied. all goods returned must be in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form. MEPP will not be held responsible for any returns charges occurred when goods are returned at the customers request.

Faulty Goods

if you find that your goods are faulty please call us immediately and do not attempt to fix or install them as this will invalidate the warranty and you will not be liable for a refund. If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. Depending on the circumstances, we may offer a repair or where this is not possible we may replace the item with the same or an equivalent item

Order Cancellation

you have the right to cancel any orders placed with us, but please make sure any cancelation requests are made before 4pm and where possible please do so via a telephone call. if you need to cancel an order after it has been despatched you may need to accept the delivery if it has been sent via a courier and then contact us to discuss what to do next.

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Next Day Delivery

* for orders placed prior to 4pm

Address

Head Office 17 Dunmow Close, Loughton, Essex, IG10 3AS

Hours

Daily: 7am -7pm

Phone

07956 020162

Email

Sales

Ordering has never been as easy!

Realise you are running low on something? Using the phone in your pocket, or any smart device, order prior to 4pm and have what you need delivered directly to you, on site, the very next day.

Sales & Support

A dedicated sales and support team are on hand to help from 7am to 7pm 7 days a week.

Delivery

We offer a next day delivery service at a cost of £14.95 or a free delivery service with a lead time of 2-3 days. T&C's apply.

Secure Payment

Safely pay for your orders with our trusted partners Realex or PayPal.

Quote Request

We can also quote you for your orders and deliveries or if you can't find what you are looking for on the site we may still be able to help.